Shipped | B2B | Web App | UXD + UXR
Redesigned SAP’s real-time analytics tool, Continuous Intelligence that discovers and monitors anomalies.
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5 Months
(June - October 2023)
So Yeon Kim (Me, UXD)
Nassim Bahloul (Senior UXD)
Tala Hadadin (Senior UID)
Ryan Foulke (UXR)
SAP ICN Munich Team (Developers, PM)
Figma
Microsoft Teams & Words
User interview
Usability test
Wireframe
Prototype
UI design
Background
B2B real-time data analytics tool to discover anomalies
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Monitor data to quickly find crucial anomalies.
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Investigate anomalies' root causes and respond faster to such hidden events and changing trends.
Data analysts with time-sensitive work
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Primary users ⇒ Data analysts whose job is to discover vital anomalies in a short time.
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And their time-sensitive work ⇒ Notify users with an consumable number of notifications that are not false-positive.
Image: My prototype used at SAP NOW Milano showcase
Summary
After the alpha release and user feedback, the team started redesigning the platform to address users' pain points.
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HMW: How can we help users discover important anomalies quickly?
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Quickly discovering anomalies = business profit ⇒ Anomalies influenced 1) the company's business decision-making and 2) marketing strategy.
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But too many false-positive anomalies ⇒ The users struggled to quickly find vital anomalies due to the number of false-positive anomalies.
Research and usability testing for an effective design process
1.
Interview: Conducted customer interviews to learn their pain points and needs
2.
Analyze: Users needed a filtering feature and intuitive navigation to quickly distinguish vital anomalies from false positives.
3.
Design Iteration: Focused on how to display the anomaly alerts and allow users to sort them quickly.
4.
Testing: Conducted usability testing with customers and iterated designs based on feedback.
Collaboration with developers, PMs, and UX designers/researchers
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With UX designers: Designed low to high-fidelity screens, working on the same file or distributing tasks depending on the scope.
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With developers & PM: Weekly sync to discuss each week's design process.
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WIth UX researcher: Prepared the research, note-taking and analyzing the interviews.
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With stakeholders: Collaborated to weave their needs.
My responsibilities to rebuild the navigation and redesign the platform
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My key responsibilities ⇒ restructuring and prototyping the website’s navigation.
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My work ⇒ used for various customer demos and presentations, including a big event like SAP NOW.
Reflection
Iteration with a purpose
Iteration is good, but iteration without purpose is bad. I realized the word ‘why enormously matters in shipping the real project, especially in creating B2B products that involve specific knowledge.
Thinking about the reason for working on each screen has enabled me to be curious and get a profound insight into each screen.